terms & conditions

BY ACCEPTING ANY QUOTATION, ORDER OR INVOICE FROM NTH (TAS) Pty. Ltd. T/A BADGE WORKS AND NORTHERN TROPHY HOUSE, YOU ARE ACCEPTING THE FOLLOWING TERMS & CONDITIONS.

PAYMENT TERMS
  • For orders under $400.00 full payment is required to commence work.

  • For orders over $400.00 we require a 50% deposit to commence work with balance due on completion before dispatch. However, if the work is due within 10 days, full payment is required to commence work.

  • We will accept official purchase orders from selected customers to commence work.

  • Payment methods accepted: Direct Deposit, Cheque, Cash, EFTPOS or Credit Card: Visa, MasterCard.

PRICING
  • Prices are based on engraving/printing needs you have specified. Prices may vary if more information is provided. If no specifications have been provided then prices are based on 1 logo and up to 4 lines of text on our corporate range.  Resin and component trophies are priced to include 3 lines of engraving.

  • Prices on this quote are guaranteed for a minimum of 1 month from the date you received this quote.

ARTWORK & PROOFING
  • All artwork will be emailed to you for your approval before any engraving and/or printing occurs.

  • Artwork will only be emailed for approval after a deposit, full payment, or a purchase order has been received.

  • We will colour match as close as possible when required but cannot guarantee exact matching.

  • You must reply to the artwork email with your acceptance of the artwork and you must tell us to proceed before we can commence production.

  • We will make two changes to your artwork for free after we have sent you the initial artwork. Further changes are charged at $22.00 per change.

GRAPHIC FILES & ENGRAVING DETAILS
  • The best graphic files to send us are Vector graphic EPS files. Other file types that are ideal are AI and CDR files.

  • Other acceptable files are: TIF, JPEG, BMP or PDF (May incur Art Charges).

  • Please provide the highest resolution possible.

  • Please supply all text in the order enquiry form on our website.

PRODUCTION
  • Production time see Quote/Order confirmation page for amount of days required to produce this order after sign off on artwork and payment of deposit.

  • Even if you don't have all the engraving information, such as winners, names it is best to place the order early and let us prepare stock, initial artwork and production management. Names can often be dropped with 5-7 work days until your presentation.

ORDER CANCELLATIONS & RETURNS
  • Cancellations will only be accepted and your deposit refunded if no work has commenced.  Where work has commenced all costs incurred will be deducted from your deposit before refunding. Administration, artwork, return or disposal of stock all constitute costs incurred.  If your job is near completion then the full balance will be payable immediately.

  • We do not accept returns of any type after 30 days from the initial sale. We do not accept returns on any item that has been engraved or printed. The manager reserves the right to refuse any returns.

DAMAGE TO CUSTOMER SUPPLIED ITEMS DURING JOB PROCESS
  • When you give us goods to engrave, print, mark or change we will take good care of your item and keep it from accidental damage.

  • We do not take responsibility for damage done while engraving or imprinting your items if the cause is the surface of your item.

  • Even after testing one piece in a quantity run of imprinting some items may have a surface that reacts sometimes to the process.

  • If there is any damage such as surface peeling or non consistent engraving finish due to different densities or strengths in the surface we do not accept any responsibility nor will we pay compensation for the damage when it was not caused by error in our process. Our expert engravers and craftspeople will do their best to ensure all pieces are properly produced.